SailLab Support
We’re here to help you get the most out of SailLab. Our support team provides ongoing assistance to ensure a smooth scheduling experience for you and your customers.
Support Hours
Monday – Friday: 10:00 – 18:00 (JST)
Weekends & Public Holidays: Limited support (response time may be longer)
We aim to provide a first response within 48 hours on business days.
How to Contact Support
In-App Support (Recommended)
Log in to your SailLab account and click the Support button on the left navigation bar to contact our support team. You can also access our knowledge base (coming soon) for self-service help.
Email Support
support@saillab.co.jp
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