SailLab Terms of Service

Effective Date: January 1, 2026

These Terms of Service (the "Terms") govern your access to and use of the scheduling service "SailLab" (the "Service") provided by SailLab, Inc. (the "Company"). Please read these Terms carefully before using the Service.

These Terms are prepared in both Japanese and English. In the event of any conflict or discrepancy between the Japanese version and the English version, the English version shall prevail.

Article 1 - Definitions

The following terms used in these Terms shall have the meanings set forth below:

1. "Customer" means any corporation or individual who has agreed to these Terms, applied for the use of the Service in the manner prescribed by the Company, and whose application has been accepted by the Company.

2. "Service Agreement" means the agreement regarding the use of the Service concluded between the Company and the Customer based on these Terms.

3. "Authorized User" means employees, consultants, contractors, agents, or other individuals of the Customer who are authorized by the Customer to use the Service.

4. "Invitee" means any third party who receives a booking link through the Service from a Customer or Authorized User and makes a booking through such link.

5. "Customer Data" means any information, data, or content submitted, posted, or provided through the Service by Customers, Authorized Users, or Invitees.

Article 2 - Application of Terms

1. These Terms shall apply to all relationships between the Company and Customers regarding the use of the Service.

2. Any individual terms of use, guidelines, policies, etc. (including but not limited to the Privacy Policy) posted by the Company on the Service shall constitute a part of these Terms.

3. In the event of any discrepancy between these Terms and any individual terms of use, the provisions of such individual terms shall prevail.

Article 3 - Registration

1. Any person wishing to use the Service shall agree to these Terms and apply for registration in the manner prescribed by the Company.

2. Upon receipt of such application, the Company shall determine whether to approve the registration in accordance with its criteria and notify the applicant of its approval. The Service Agreement shall be established upon the Company's dispatch of such notice.

3. The Company may refuse registration if the applicant falls under any of the following categories, and shall have no obligation to disclose the reasons for such refusal:

   (1) If false information was provided

   (2) If the applicant has previously had their registration revoked due to violation of these Terms

   (3) If the applicant is suspected of having ties to antisocial forces

   (4) If the Company otherwise deems the applicant inappropriate

Article 4 - Account Management

1. Customers shall be responsible for properly managing their account information (ID, password, etc.) and shall not disclose, lend, or share such information with any third party.

2. Customers shall be responsible for the use of accounts by Authorized Users, and any violation of these Terms by an Authorized User shall be deemed a violation by the Customer.

3. Customers shall be liable for any damages caused to the Company or third parties due to unauthorized use of account information.

Article 5 - Fees and Payment

1. The Service includes free and paid plans. The details and fees for each plan shall be posted on the Company's website.

2. Customers using paid plans shall pay the fees determined by the Company in the manner specified by the Company.

3. For annual plans, the contract period shall be one year and shall automatically renew under the same conditions unless the Customer notifies the Company of its intention to cancel at least 30 days before the end of the contract period.

4. For monthly plans, the contract period shall be one month and shall automatically renew under the same conditions unless the Customer notifies the Company of its intention to cancel at least 7 days before the end of the contract period.

5. Fees paid shall not be refunded except as required by applicable law.

Article 6 - Service Provision

1. The Company shall provide the Service using commercially reasonable efforts. However, the Company makes no warranties, express or implied, regarding the completeness, accuracy, reliability, usefulness, timeliness, security, or fitness for a particular purpose of the Service.

2. The Company may suspend all or part of the Service for any of the following reasons:

   (1) When performing maintenance, inspection, or updates to the system

   (2) When provision of the Service becomes difficult due to earthquakes, lightning, fires, power outages, natural disasters, pandemics, or other force majeure events

   (3) When provision of the Service becomes difficult due to communication line failures, unauthorized access by third parties, or other technical factors

   (4) When the Company otherwise determines that suspension is necessary

3. The Company shall not be liable for any damages incurred by Customers due to suspension of the Service pursuant to the preceding paragraph.

Article 7 - Customer Data

1. Ownership of Customer Data shall remain with the Customer.

2. The Customer hereby grants the Company a non-exclusive license to use, copy, store, and display Customer Data to the extent necessary for the provision, improvement, and operation of the Service.

3. The Company stores Customer Data on servers in the Singapore region. The Customer agrees that Customer Data may be stored outside of Japan.

4. Following termination of the Service Agreement, the Company shall delete Customer Data within a reasonable period, except where retention is required by applicable law.

Article 8 - Prohibited Acts

Customers shall not engage in any of the following acts when using the Service:

(1) Acts that violate laws or public order and morals

(2) Acts that infringe upon intellectual property rights, privacy rights, reputation, or other rights of the Company or third parties

(3) Acts that place excessive load on the Service's servers or network

(4) Acts that interfere with the operation of the Service

(5) Unauthorized access, cracking, or attempts thereof

(6) Transmission of viruses, malware, or other harmful programs

(7) Impersonating other users or third parties when using the Service

(8) Reverse engineering, decompiling, or disassembling the Service

(9) Reselling, sublicensing, or distributing the Service to third parties without prior written consent from the Company

(10) Using the Service for spam, advertising, or harassment purposes

(11) Providing benefits to or otherwise engaging with antisocial forces

(12) Any other acts deemed inappropriate by the Company

Article 9 - Intellectual Property Rights

1. All copyrights, trademark rights, patent rights, and other intellectual property rights related to the Service belong to the Company or third parties with legitimate rights.

2. The license to use the Service under these Terms does not constitute a transfer or license of the Company's intellectual property rights in the Service.

Article 10 - Responsibility for Invitees

1. Customers shall be responsible for informing Invitees of appropriate policies and settings at their own responsibility.

2. Customers shall be responsible for obtaining necessary rights, permissions, and consents from Invitees regarding the use of Customer Data (including personal information).

3. The Company shall not be liable for any disputes between Customers and Invitees.

Article 11 - Service Modification and Termination

1. The Company may modify, add to, or discontinue the content of the Service without prior notice. However, for material changes, the Company shall endeavor to provide advance notice within a reasonable period.

2. The Company shall not be liable for any damages incurred by Customers due to modification, addition, or discontinuation of the Service.

Article 12 - Suspension and Termination

1. The Company may suspend use of the Service or terminate the Service Agreement without prior notice if the Customer falls under any of the following:

   (1) Violation of these Terms

   (2) Delay in payment of fees

   (3) Filing for suspension of payment, bankruptcy, civil rehabilitation, corporate reorganization, or special liquidation

   (4) Discovery that the Customer is associated with antisocial forces

   (5) Any other case where the Company determines the Customer to be inappropriate

2. Customers may suspend use of the Service and withdraw at any time through the method prescribed by the Company.

Article 13 - Disclaimer

1. The Company does not warrant that the Service is fit for any particular purpose of the Customer, has the expected functionality, commercial value, accuracy, or usefulness, complies with any laws or internal rules of industry organizations applicable to the Customer's use of the Service, or is free from defects.

2. The Company shall not be liable for any transactions, communications, or disputes arising between Customers and third parties in connection with the Service.

Article 14 - Limitation of Liability

1. Even if the Company is liable for damages to Customers in connection with the provision of the Service, such liability shall be limited to direct and ordinary damages, and the Company shall not be liable for lost profits, indirect damages, special damages, incidental damages, punitive damages, or damages due to loss of data.

2. The Company's total liability for damages shall be limited to the total amount of Service fees paid by the Customer to the Company during the three (3) months preceding the occurrence of such damages.

3. The preceding two paragraphs shall not apply in cases caused by the Company's willful misconduct or gross negligence.

Article 15 - Confidentiality

1. "Confidential Information" as used in these Terms means any business, technical, or other information disclosed by one party to the other in connection with the Service that is either explicitly identified as confidential at the time of disclosure or can reasonably be recognized as confidential from the circumstances of disclosure.

2. Customers and the Company shall strictly manage the other party's Confidential Information and shall not disclose or divulge it to third parties without prior written consent from the other party.

3. Notwithstanding the preceding paragraph, disclosure may be made to the extent necessary if required by law or ordered by a court, government agency, or other public authority.

Article 16 - Exclusion of Antisocial Forces

1. Customers represent and warrant that they, their officers, employees, and affiliated companies are not now and will not in the future be antisocial forces (meaning organized crime groups, members of organized crime groups, quasi-members of organized crime groups, companies associated with organized crime groups, corporate racketeers, groups engaging in criminal activities under the guise of social movements, special intelligence violent groups, and any other persons equivalent thereto).

2. If a Customer violates the preceding paragraph, the Company may immediately terminate the Service Agreement without any notice or demand.

Article 17 - Amendment of Terms

1. The Company may amend these Terms in the following cases:

   (1) When the amendment is in the general interest of Customers

   (2) When the amendment does not conflict with the purpose of the contract and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances related to the amendment

2. When amending these Terms pursuant to the preceding paragraph, the Company shall notify Customers of the amendment, the content of the amended Terms, and the effective date by posting on the Company's website or by email at least two (2) weeks before the effective date.

3. If a Customer uses the Service after the effective date of the amended Terms, the Customer shall be deemed to have agreed to the amended Terms.

Article 18 - Prohibition of Assignment

Customers may not assign, pledge, or otherwise dispose of any rights or obligations under these Terms or their position under the Service Agreement to any third party without prior written consent from the Company.

Article 19 - Severability

If any provision or part thereof of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions of these Terms and the remaining part of such provision shall continue in full force and effect.

Article 20 - Governing Law and Jurisdiction

1. These Terms shall be governed by the laws of Japan.

2. The Tokyo District Court shall have exclusive jurisdiction in the first instance over any disputes arising in connection with these Terms.

Article 21 - Language

These Terms are prepared in both Japanese and English. In the event of any conflict or discrepancy between the Japanese version and the English version, the English version shall prevail.

Contact Us

If you have any questions about these Terms, please contact us:

SailLab, Inc.

Email: support@saillab.co.jp

© 2026 SailLab, Inc. All rights reserved.